Terms & Conditions

These Terms & Conditions govern your use of our website https://hariomcaterersweddingplanner.com and the services offered by Hariom Caterers, Wedding Planner & Resort (“Hariom”, “we”, “our”, or “us”), located at Satna, Madhya Pradesh.

By browsing our website, sending an enquiry, or engaging any of our services, you (“Guest”, “Client”, or “you”) agree to these terms. If you do not agree, please do not use our website or services. These terms should be read together with our Privacy Policy.

These terms apply to the following services offered by Hariom:

Package details, menus, and prices shown on our website are for general information and may change. The final scope of any service is the one confirmed with you in writing.

Submitting an enquiry through our website or contacting us by phone, WhatsApp, or email does not create a confirmed booking. Our website does not accept online bookings or online payments.

• A booking is confirmed only when our team confirms it to you directly and the agreed terms are shared with you in writing.
• Dates, venues, guest counts, and services are reserved only after such confirmation.
• Please provide accurate and complete details. We are not responsible for issues arising from incorrect information supplied by you.

The amount payable, any advance or token amount, the payment schedule, and the tax treatment for your event are communicated to you in your written quotation or booking confirmation.

• Payments are accepted through official, verified channels: NEFT/RTGS, authorized UPI QR codes, or certified POS terminals.
• Official GST tax invoices are generated for corporate banquets and private event bookings.
• Payment reminders and confirmations are sent only from our authorized number (+91 62682 88803). Please do not pay to any other number or account without confirming with us first.

We do not apply a single fixed cancellation or rescheduling schedule to all events. The terms for cancellation, date changes, and any refund of amounts paid are agreed with you at the time of booking and stated in your written confirmation.

• A valid Government ID (Aadhaar, Passport, Driving License, or Voter ID) is required from guests at check-in, as required by Indian hospitality laws and statutory police reporting.
• Check-in and check-out timings, room occupancy, and rules for additional guests are communicated at the time of booking.
• Guests must follow local municipal fire safety protocols and any safety instructions given by our staff.
• Use of fireworks, amplified sound, and other special arrangements is subject to the agreed package, our prior approval, and applicable laws and directions of local authorities.

Our catering is pure vegetarian. Menus, guest counts, and service arrangements are as agreed in your written confirmation.

• Please tell us about dietary requirements (for example Jain, Swaminarayan, or no garlic/onion), allergies, and medical needs in advance so that we can plan accordingly.
• Changes to menus or guest counts should be requested as early as possible. Their acceptance and any change in cost are confirmed by us in writing.
• Menu items shown on our website are indicative and may vary depending on the season and availability of ingredients.

Hosts are responsible for the conduct of their guests, vendors, and representatives while on our premises.

• Please treat the resort, lawns, rooms, furnishings, and equipment with care.
• The host is responsible for loss or damage to our property caused by the host or their guests, vendors, or representatives. The amount is assessed based on the actual damage and communicated to you.
• We may ask any person to leave our premises if their behavior threatens the safety, comfort, or privacy of other guests or staff.
• We are not responsible for personal belongings, valuables, or vehicles left unattended by guests.

All text, images, logos, menus, designs, and other content on this website belong to Hariom or its licensors and may not be copied, reproduced, or used commercially without our written permission. You agree not to misuse the website, attempt unauthorized access, or submit false or misleading enquiries. We may update, change, or remove website content at any time without notice.

We take great care in delivering every service, but to the extent permitted by law, Hariom is not liable for indirect or consequential losses arising from the use of our website or services. Our liability for any claim relating to a booking is limited to the amount actually paid to us for the affected service.

We are not liable for any delay, change, or failure to perform our obligations caused by events beyond our reasonable control, including natural calamities, severe weather, fire, government or authority orders, power or utility failures, strikes, epidemics, or other force majeure events. In such cases we will work with you in good faith to find a suitable alternative arrangement.